PRIVACY POLICY

Effective date: 16 May 2026  |  Region: Kenya (website visitors and customers).

This Privacy Policy explains how Kidsplay Fun Shop (“we”, “us”, “our”) collects, uses, stores, and shares personal information when you use our website, browse hoverboards, place an order, or contact us.

How orders work: Once you find the item you need on our website, click to view the product, then tap the Order Now button and fill in your details to make an order. An agent will call you to confirm your order and delivery.

1. Information we collect

Depending on how you use our services, we may collect:

• Order and contact details: name, phone number, delivery address, and any notes you provide when you submit an Order Now request or contact form.
• Order and payment data: items ordered, order value, billing or delivery details, payment method (such as M-Pesa Buy Goods Till or cash), and payment status. We do not store sensitive payment credentials such as M-Pesa PINs.
• Communications: phone calls, messages you send via our contact form or social channels, including order confirmation calls, support enquiries, and delivery instructions.
• Technical and usage data: IP address, browser type, device identifiers, pages viewed, referring URLs, and approximate location derived from IP for fraud prevention and analytics.
• Cookies and similar technologies: as described in section 5.

2. How we use your information

We use personal information to:

• Process orders placed via Order Now, including calling you to confirm your order and delivery arrangements.
• Fulfil and deliver orders within Kenya, including courier coordination.
• Record and reconcile payments made via M-Pesa Buy Goods Till or cash.
• Provide customer support, returns, warranties, and respond to enquiries.
• Operate and improve our website, hoverboard range, and ordering experience.
• Send transactional updates about your order (for example, confirmation or delivery-related messages by phone or SMS where applicable).
• Detect, investigate, and prevent fraud, abuse, and security incidents.
• Meet legal, regulatory, and tax obligations applicable in Kenya.

3. Legal bases (summary)

Where the law requires a “legal basis”, we rely on: performing a contract with you (for example, delivering a purchase); our legitimate interests (for example, improving the site, confirming orders by phone, and preventing fraud), balanced against your rights; your consent (for example, non-essential cookies), which you may withdraw; and compliance with legal obligations.

4. Sharing and processors

We do not sell your personal information. We may share data with:

• Service providers who assist with hosting, analytics, and logistics, under contracts that require appropriate safeguards.
• Delivery partners to ship orders to the address you provide.
• Authorities when required by law, court order, or to protect our rights and the safety of customers.
• Business transfers in connection with a merger, acquisition, or asset sale, with notice where required.

5. Cookies

We use cookies and similar technologies for essential site functions, preferences, analytics, and (if you agree) marketing. You can control cookies through your browser settings; blocking some cookies may limit site features.

6. Data retention

We keep information only as long as needed for the purposes above, including legal, tax, and accounting requirements. Order records are typically retained for a number of years in line with applicable rules.

7. Security

We implement reasonable technical and organisational measures to protect personal information. However, no method of transmission over the internet or phone is 100% secure; please only share accurate contact and delivery details when placing an order.

8. Your rights

Subject to applicable law (including Kenya’s data-protection framework where it applies to our processing), you may have the right to access, correct, delete, or restrict certain processing, to object to direct marketing, and to lodge a complaint with a supervisory authority. To exercise rights, contact us using the details below. We may need to verify your identity before responding.

9. Children and parents

Our hoverboards may be used by families with children. We do not knowingly collect personal information directly from children for marketing. Orders should be placed by an adult. If you believe a child has provided us with personal data without appropriate consent, please contact us and we will take steps to delete it where required.

10. International transfers

Some of our service providers may process data outside Kenya. Where we transfer personal information internationally, we use appropriate safeguards as required by applicable law. We deliver orders within Kenya only.

11. Third-party links

Our website may link to third-party sites or social pages. Their privacy practices are governed by their own policies; we are not responsible for those sites.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and adjust the effective date. Material changes may be highlighted on the site where appropriate.

13. Contact us

For privacy questions or requests, contact:

• Phone: +254 795 489 369, +254 712 040 922
• Address: Moi Avenue, Bazaar Plaza, 10th Floor, Wing A, Office Suite No. 1029, Nairobi, Kenya

You may also use our Contact Us page.